For coaching and service business owners
A three month sprint that rebuilds what happens after the sale, so your team runs it without us.
Free. Thirty minutes. If it isn't a fit I'll tell you on the call.
Clients leave earlier than you expected. Referrals arrive when somebody happens to remember you. People finish happy and you still can't get a testimonial out of them. And there's nothing obvious to sell to someone who is already inside your business and already trusts you.
Most founders find out a client was unhappy when the cancellation email lands, which is about a month after anything could have been done about it.
You can buy your way around that for a while. Better marketing brings more people in. It cannot carry weak onboarding, thin communication and nobody watching the relationship. You fall to your systems.
Growth stops depending on how much you can spend to replace the people who left. The clients you already fought to win start carrying some of it.
In your numbers
In your week
How it works
Most client success work either hands you software you still have to configure, or hands you a diagnosis and leaves your team to build it. This is the implementation, done with you, around how your business actually runs.
From the day someone signs to the day they renew or leave. We find where the relationship and the revenue are breaking down, which is usually not where founders expect.
Onboarding, communication cadences for different types of client, health scoring, risk detection, retention workflows, expansion triggers, and the referral and testimonial processes.
Over fifty client success playbooks installed, with two calls a week through the sprint. The point is that it keeps running once the three months are up.
You run a coaching business, a consultancy, a SaaS product or a service business with real clients already coming through. You have enough client relationships that keeping them matters. You are willing to attend the sessions, give access and change how your team works. And you want the system to end up in your hands rather than rented from somebody.
You have three to five customers, in which case your problem is acquisition and not retention. Your customers buy once for a small amount and disappear. Your real question is how to get more leads. Or you already run a staffed client success function with mature health scoring and lifecycle automation, which needs a specialist rather than this.
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The call is free. No conditions.